Fitne

Technical Support

Fitne has been selling educational multimedia applications for more than 20 years. Our thousands of satisfied customers can attest to our commitment to providing exceptional support.

Whether your questions relate to installing your Fitne software, or accessing your Fitne VLRC subscription, we can help. We program and test our applications in order to anticipate the specific difficulties you may encounter.

If you are on this page because you are unable to view some of our programs or cannot use some of the site's features, you may find some information about your computer at a glance on our troubleshooting page. Some of the information on that page might help determine if your system meets the requirements.

If that fails, click on the link below in order to see our contact information or to fill out a support request form. Our business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).

Contact Technical Support Staff

Recommended Browsers

Fitne recommends the following browsers:

Firefox	Internet Explorer	Safari

While this site should work in Internet Explorer 6 and higher, Firefox 2 and higher, as well as Safari 2 and higher, we recommend upgrading to one of the browsers listed above for a better browsing experience.

Required Plugins for online programs and videos

This table lists the plugins that are required to watch our programs. To download a plugin, please click on the plugin name in the table.

Series	QuickTime	Flash	Shockwave
Bates
Cardiovascular Examination
Critical Thinking in Nursing Management
IV Therapy
Mobility Series
Nurse Theorists Volume I
Nurse Theorists Volume II
Nurse Theorists: Excellence in Action
Physical Examination
Sterile Technique
Surgical Instruments
Therapeutic Communication
Vital Signs

Fitne is not responsible for the speed at which you access our site. Fitne recommends broadband access to fully utilize all aspects of the VLRC. Dial-up modems require longer download times and may cause undesirable results.

The Fitne website uses cookies and javascript. Both of these are widely used these days. While we make every effort to make our site work flawlessly with javascript and/or cookies disabled, some parts of this site require both to be enabled.

Cookies and Javascript

Cookies are little text files that are stored on your computer for a specific duration. You as a user can choose whether you would like your browser to store cookies. You also have control over the kind of cookies you would like to allow. Cookies can be used for specific purposes:

• Session Cookies: These cookies are saved only as long as you are browsing our website. Your browser will discard the cookie as soon as you close the browser or after a certain time of inactivity on our site - usually within 30 minutes. After that, all information about you will be deleted.
• First-Party Cookies: These cookies do not necessarily expire after a short period of time. Some websites use these cookies to store your name or other information in order to personalize your browsing experience. A greeting like "Welcome back, John Smith!" when revisiting a website after long time of inactivity is a common use.
• Third-Party Cookies: These cookies are often used to track browsing behavior.

Please note that Fitne uses Session Cookies exclusively.

An increasing number of websites use javascript to enhance user experience and convenience. Some of our content uses javascript if it is enabled, but should still be usable when javascript is disabled. In those areas where this is impossible, we only use simple scripts that pose no security risk whatsoever.

FAQ

What exactly is needed to use the site?

We recommend using an up-to-date browser. For a smooth browsing experience on this site, you need to ensure that cookies and javascript are enabled.

I just upgraded to Windows Media Player, and now QuickTime will no longer play movies.

It may be the case that during the installation of Windows media player, QuickTime's file associations were modified. Please try the following: Open QuickTime and select Edit -> Preferences -> QuickTime Preferences from the menu. On the "File Types" tab click the "Use Defaults" button to restore the default file associations.

I cannot view the streaming video in either the Nurse Theorists or Bates Online.

You may need to download the QuickTime plug-in. Make sure to save it on your desktop. After the download is complete, please close all of your browser windows and double-click on the installer you just downloaded. After installation of this plugin, you should be able to view your content.

I have QuickTime installed and my file associations are correct. When I try to view either the Nurse Theorists or Bates Online I can hear audio but the video is blurry.

You may want to try the following: Open QuickTime and select Edit -> Preferences -> QuickTime Preferences from the menu. On the "Advanced" tab check the box next to "Safe Mode".

I cannot view either Critical Thinking in Nursing Management, Sterile Technique, Vital Signs, the Mobility Series or Therapeutic Communication.

You may need to download a Plug-in called Macromedia Shockwave.

I have downloaded Macromedia Shockwave and am trying to view Critical Thinking in Nursing Management, Sterile Technique, Vital Signs, the Mobility Series or Therapeutic Communication, but when launching the program I get an error notifying me that the video contains an error and that Shockwave cannot play this file.

Please download QuickTime. Make sure to save it on your desktop. After the download is complete, please close all of your browser windows and double-click on the installer you just downloaded. After installation of this plugin, you should be able to view your content.

I am trying to view one of the IV Therapy programs, but it is stuck at "Building pages" and won't let me view them.

You may have been inactive for too long and have been logged out. Please log in again.

I have downloaded both QuickTime and Shockwave Plug-ins and the program still will not work properly.

You may need to re-install both QuickTime and Macromedia Shockwave Plug-ins in the correct order. We have discovered that some operating systems will not install the desired plug-ins correctly unless they are done so in a certain sequence. The correct order is as follows:

1. Un-install both QuickTime and Macromedia Shockwave Plug-ins.
2. Re-install QuickTime first, following all the on-screen instructions.
3. Re-install Macromedia Shockwave, following all the on-screen instructions.

If the program still does not play, please contact us for assistance.

My browser gives me a certificate error. What should I do?

Sometimes students access our site after they have logged on to a university proxy server, which uses a certificate that identifies it. Our site does essentially the same. This can result in a warning that is issued to you by your browser saying that our site has an invalid certificate. In case your institution is using IP-based authentication, simply log out an then go directly to your VLRC starting page. You will automatically be logged in as a user of the institution which matches your IP address.