Technical Support

Recommended Browsers, Required Plugins, System Requirements, Frequently Asked Questions and Troubleshooting

Whether your questions relate to installing your Fitne software, or accessing your Fitne VLRC subscription, we can help. If you are on this page because you are unable to view some of our programs or cannot use some of the site's features, you may find some information about your computer at a glance on our troubleshooting page.

The information on that page might help determine if your system meets the requirements. If that fails, consider filling out our support request form. Our business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).

Cookies and Javascript

The Fitne website uses cookies and javascript and requires both to be enabled for the site to work as intended.

Cookies are little text files that are stored on your computer for a specific duration. In order to use this site, we require cookies to be enabled.

Javascript is executed on your machine and generally used to enhance user experience and convenience. Some of our content uses javascript and for a smooth browsing experience on our site we require javascript to be enabled.

Required Plugins

Certain browser plugins are required in order to view our programs and videos. You may find the plugins that are required in the table below.

Get QuickTime Get Flash Get Shockwave

Series
Bates
Yes
No
No
Cardiovascular Examination
No
Yes
No
Critical Thinking in Nursing Management
Yes
No
Yes
IV Therapy
No
Yes
No
Mobility Series
Yes
No
Yes
Nurse Theorists Volume I
Yes
No
No
Nurse Theorists Volume II
No
Yes
No
Nurse Theorists: Excellence in Action
No
Yes
No
Physical Examination
No
Yes
No
Sterile Technique
Yes
No
Yes
Surgical Instruments
No
Yes
No
Therapeutic Communication
No
Yes
No
Vital Signs
Yes
No
Yes

Windows System Requirements

  • A Pentium-based 500 MHz (or greater) PC or compatible computer
  • At least 64MB of RAM
  • At Least 16 MB of Video RAM
  • 256-color video card
  • Windows 95/98/NT/ME/2000/XP/Vista/7 system software
  • A 16-bit sound card or compatible sound card and speakers
  • DirectX version 3.0 or later recommended

Please note that some programs sold on CD-ROM may not work on newer operating sytems. Please check the respective product pages for compatibility information.

Fitne is not responsible for the speed at which you access our site. Fitne recommends broadband access to fully utilize all aspects of the VLRC. Dial-up modems require longer download times and may cause undesirable results.

Mac OS System Requirements

  • A PowerPC processor based Mac computer
  • At least 256MB of RAM
  • Mac OS X 10.4 or later

Please note that users with Intel-based Macs will not be able to use some of our interactive programs. Please check the respective product pages for compatibility information.

Fitne is not responsible for the speed at which you access our site. Fitne recommends broadband access to fully utilize all aspects of the VLRC. Dial-up modems require longer download times and may cause undesirable results.

FAQ

What exactly is needed to use the site?
We recommend using an up-to-date browser. For a smooth browsing experience on this site, you need to ensure that cookies and javascript are enabled.
I just upgraded to Windows Media Player, and now QuickTime will no longer play movies.
It may be the case that during the installation of Windows media player, QuickTime's file associations were modified. Please try the following: Open QuickTime and select Edit -> Preferences -> QuickTime Preferences from the menu. On the "File Types" tab click the "Use Defaults" button to restore the default file associations.
I cannot view the streaming video in either the Nurse Theorists or Bates Online.
You may need to download the QuickTime plug-in. Make sure to save it on your desktop. After the download is complete, please close all of your browser windows and double-click on the installer you just downloaded. After installation of this plugin, you should be able to view your content.
I have QuickTime installed and my file associations are correct. When I try to view either the Nurse Theorists or Bates Online I can hear audio but the video is blurry.
You may want to try the following: Open QuickTime and select Edit -> Preferences -> QuickTime Preferences from the menu. On the "Advanced" tab check the box next to "Safe Mode".
I cannot view either Critical Thinking in Nursing Management, Sterile Technique, Vital Signs, the Mobility Series or Therapeutic Communication.
You may need to download a Plug-in called Macromedia Shockwave. If you are experiencing problems with Therapeutic Communication, you may wish to try our new Flash-version, which you can access in your Program List after logging in.
I have downloaded Macromedia Shockwave and am trying to view Critical Thinking in Nursing Management, Sterile Technique, Vital Signs, the Mobility Series or Therapeutic Communication, but when launching the program I get an error notifying me that the video contains an error and that Shockwave cannot play this file.
Please download QuickTime. Make sure to save it on your desktop. After the download is complete, please close all of your browser windows and double-click on the installer you just downloaded. After installation of this plugin, you should be able to view your content.

If you are experiencing problems with Therapeutic Communication, you may wish to try our new Flash-version, which you can access in your Program List after logging in.
I have downloaded both QuickTime and Shockwave Plug-ins and the program still will not work properly.
You may need to re-install both QuickTime and Macromedia Shockwave Plug-ins in the correct order. We have discovered that some operating systems will not install the desired plug-ins correctly unless they are done so in a certain sequence. The correct order is as follows:
  1. Un-install both QuickTime and Macromedia Shockwave Plug-ins.
  2. Re-install QuickTime first, following all the on-screen instructions.
  3. Re-install Macromedia Shockwave, following all the on-screen instructions.
If you are experiencing problems with Therapeutic Communication, you may wish to try our new Flash-version, which you can access in your Program List after logging in.
I have installed QuickTime and Shockwave in the correct order, but am still unable to view the material.
It may be the case that Shockwave is set to not allow backward-compatibility. You can correct that by doing this:
  1. When viewing a program in the Therapeutic Communication series or another affected series and a video does not work, please right-click on the video.
  2. Select "Properties".
  3. Make sure the box next to "Allow backward compatibility" is checked.
  4. Close the dialog box.
  5. Reopen the program that you were trying to watch.

If that fails as well, you may need to download Shockwave's uninstaller and download the correct version for your Operating System. Be sure to download the full installer of Shockwave.

Firefox users on Windows XP machines may need to consult Mozilla's list of known issues to allow their browser to run in compatibility mode.

If you are experiencing problems Therapeutic Communication, you may wish to try our new Flash-version, which you can access in your Program List after logging in.
I am trying to view one of the IV Therapy programs, but it is stuck at "Building pages" and won't let me view them.
You may have been inactive for too long and have been logged out. Please log in again.
My browser gives me a certificate error. What should I do?
Sometimes students access our site after they have logged on to a university proxy server, which uses a certificate that identifies it. Our site does essentially the same. This can result in a warning that is issued to you by your browser saying that our site has an invalid certificate. In case your institution is using IP-based authentication, simply log out an then go directly to your VLRC starting page. You will automatically be logged in as a user of the institution which matches your IP address.
How do I cite material from this website?
We are often asked for advice on how to properly cite material from our website. While is happy to provide the information necessary to create a citation, we do not advise or consult on citation styles or how to cite. You may find production dates on the respective product pages.